It Just Takes a Minute to Be Prepared!

LCUB’s automated response system uses customer telephone numbers to quickly notify us of a power outage. We ask that you please register your phone number with your LCUB account now so that we may best serve you during a utility outage situation. If you do not link your phone number to your account, LCUB will be unable to locate you when you call to report an outage.

Easy Steps to Register your phone number to your LCUB Account:

Before calling, please have your 12-Digit LCUB account number ready, which can be located in the both the top left hand section and bottom right hand section of your bill. 

  1. Call 1-844-Our-LCUB (1-844-687-5282)
  2. Press Option 1
  3. Enter your 12-digit LCUB Account Number
  4. Enter up to 3 phone numbers

The automated system will ask for a home phone number, cell number, and work number, but you may enter up to three phone numbers of your choosing.

LCUB is committed to being a responsible environmental steward through all services we offer. We offer customers Green Power Switch options and participate in the TVA Generation Partners program. In our business operations, we work diligently to ensure that all environmental regulations are carefully followed through water and wastewater treatment processes and daily field operations.

Protecting our environment and conserving energy and natural resources just makes sense. Understanding how you can reduce your environmental impact through conservation is important and you also save money each month on your utility bill! 

LCUB, in partnership with TVA, offers energy and resource savings tips, tools, and services to help you create a more energy-efficient home or business. Browse through our tips and programs to Go Green! and be sure to contact us if you have any questions.

Heat Pump Loans and Rebates

Sign up for TVA Heat Pump Loans and Rebates at: or call 1-855-2eScore  (1-855-237-2673) for more information.  The 2eScore program became effective on December 1, 2014.

Save Energy, Save Money!

Why does the company that sells you energy want to help you save it? When you save energy, you save money, but saving energy also helps protect the world around us. We are fortunate to live in one of the most scenic places on earth - the Tennessee Valley. By using electricity responsibly, we help preserve the natural beauty that surrounds us for current and future generations.



Electricity and natural gas power America's homes and businesses and revolutionize life as we know it. Both, however, can be very dangerous and basic safety should be followed anytime you use one.

Emergencies and Outages

In East Tennessee, the weather can change with a moment's notice. Whether it's a tornado, severe storm, flood, or other natural disaster, an emergency can occur rapidly. That's why it's important to familiarize yourself with the location of shutoff valves for gas and water as well as your main electric service panel. Knowing how to turn these resources off in the event of an emergency is important. 

Customers should have an emergency kit easily accessible to use in the event of an emergency or disruption of electric, gas, or water services. Kits include basic necessities such as bottled water, canned food, prescription medications, flashlights, a radio, batteries, a can opener, a first aid kit, baby food, diapers, and eating utensils. You should check the expiration dates of items in your emergency kit on a regular basis and rotate items out of the kit to avoid food expiration. 

If you experience an outage or utility issue, please call our automated response system: 1-844-Our-LCUB (687-5282).

For the most efficient service, register your account in our system. It only takes a minute! Learn More >> 

Training for First Responders

LCUB's Safety and Training Division hosts free training demonstrations for first responders throughout the year. The events utilize a live, energized, high-voltage, demonstration trailer to train first responders on the dangers of coming into contact with live power lines and tips for safely working on emergency scenes where live power is involved. To learn more, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.

LCUB First Responders Training

Safety Education

As part of our commitment to ‘Go the Extra Mile,’ LCUB provides educational opportunities throughout the community, from local events to area schools. Our electrical and utility safety program can be tailored to students of all ages. To request a safety event, please contact us a This email address is being protected from spambots. You need JavaScript enabled to view it.

 LCUB school programs


LCUB offers convenient online access to your account enabling you to view your current utility bill information. You can also see up to twelve months of usage history for each service you receive as well as recent payments and Equal Pay Plan information.

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