When it comes to deploying state-of-the-art technology, LCUB surpasses many of the largest utilities in the region. An automated metering system for all utility services has been instituted which will streamline billing, ensure accuracy, and provide proactive issue notification of any problems to our customers. Advances in this system soon will enable customers to manage their use, and therefore lower their bills.
LCUB’s use of a Supervisory Control and Data Acquisition system (SCADA) for both power and water service optimizes the number of capacitors placed in service, minimizes power distribution line loss and helps engineers identify problems and provide quicker responses when outages or other problems with service occur. SCADA also helps to ensure LCUB's drinking water is of the highest quality and exceeds the State of Tennessee's regulations. Additionally, LCUB soon will become one of the few regional utilities to deploy a self-healing electric system, which will automatically restore sections of the power grid and pinpoint the cause and location of the interruption, improving response times to shorten the duration of outages and ultimately cutting costs on field crews while reducing risk of accidents.
As part of our focus on delivering smart technology to enhance the personal, reliable services our customers desire, LCUB will soon complete the installation of 80 miles of fiber optics in West Knoxville and Loudon County.