Safety

Electricity and natural gas power America's homes and businesses and revolutionize life as we know it. Both, however, can be very dangerous and basic safety should be followed anytime you use one.

File a claim, report a concern, or request training 

Emergencies and Outages

In East Tennessee, the weather can change with a moment's notice. Whether it's a tornado, severe storm, flood, or other natural disaster, an emergency can occur rapidly. That's why it's important to familiarize yourself with the location of shutoff valves for gas and water as well as your main electric service panel. Knowing how to turn these resources off in the event of an emergency is important. 

Customers should have an emergency kit easily accessible to use in the event of an emergency or disruption of electric, gas, or water services. Kits include basic necessities such as bottled water, canned food, prescription medications, flashlights, a radio, batteries, a can opener, a first aid kit, baby food, diapers, and eating utensils. You should check the expiration dates of items in your emergency kit on a regular basis and rotate items out of the kit to avoid food expiration. 

If you experience an outage or emergency, please call our office to speak to a dispatcher who is available for outage or emergency calls 24 hours a day. Please note that dispatchers cannot provide account information or answer general questions outside of normal business hours.