Gas Service Policy
To establish service, the customer or applicant must visit one of the Customer Service Centers. After the service is established, LCUB will coordinate an activation time with the customer. It is the responsibility of the customer to ensure that an adult will be available at the service location during the time service is activated. LCUB will not activate service unless an adult is physically present at the location.
If an adult is not present at the service location, a service charge will be assessed. All onsite service calls during normal service call hours (Monday – Friday from 8:00am until 3:00pm) from LCUB are $25.00. All onsite service calls outside of those hours will be charged an additional Call-Out Fee. In the event of an emergency, no fees are assessed to turn off gas service; however, if a customer requests service to be reactivated after an emergency outside of normal service call hours, a standard Call-Out Fee will be assessed.
All natural gas connections must fulfill all criteria outlined in LCUB’s Gas Standards / Specifications.
Connection / Service Charge
A connection charge of $25.00 is assessed for all gas activations. In addition, a Call-Out Fee will be assessed for all activations that occur outside of normal service call hours (Monday – Friday from 8:00am until 3:00pm).
All customers who are disconnected for nonpayment or a returned check must pay a $25.00 service charge to reactivate the service after their account is current. In addition, a Call-Out Fee will be assessed for all activations that occur outside of normal service call hours.
A charge of $250.00 will be assessed to an account for meter tampering, diversion, or damage to LCUB property.
Gas Service Lines Policy
Gas Service Lines
- The gas service will be installed by Lenoir City Utilities Board (LCUB) or its agent.
- No person, unless in the employ of LCUB, shall repair, alter, open, or make connections to the service piping or do any work on any parts of LCUB’s natural gas system.
- LCUB will install the meter riser approximately 12 inches from any building wall for residential service. Commercial and industrial layouts of metering equipment and riser installations may vary.
- LCUB’s piping shall be considered to terminate at the outlet piping of the gas meter for residential service. Commercial and industrial terminations may vary.
- The customer / contractor will make a gas service order with LCUB Customer Service.
- The customer / contractor will consult with LCUB Gas Engineering regarding the location of the service connection, service line, and meter location. LCUB will make every effort to install the service connection, service line, and meter according to the request. LCUB reserves the right to specify the locations.
- The customer / contractor will provide the Total Input BTU Load to LCUB’s Gas Engineering prior to the installation of the service line.
- Gas service lines will be installed at a minimum depth of 18 inches. Any change to the depth of a service line must be approved by LCUB Gas Engineering.
- Gas service lines will have a vertical minimum separation of 12 inches and a horizontal separation of 24 inches from other utility lines or adjacent structures. Any change to the separation must be approved in advance by LCUB Gas Engineering.
- Gas service lines cannot be installed in a trench with other utility lines, unless approved by LCUB Gas Engineering.
- After receiving approval from LCUB Gas Engineering, a customer / contractor can excavate their own ditch for a gas service line as outlined in LCUB Gas Standards.
- The customer / contractor is responsible for all piping from LCUB’s outlet into the residence or business.
- The customer / contractor is responsible for performing a pressure test of the installed piping in accordance with the SBCCI Standard Gas Code.
- Before service will be connected, the customer / contractor must complete the Pressure Test Certification Form.
- The customer / contractor is responsible for connecting their piping to LCUB’s outlet connection.
- Before service will be connected, the customer / contractor must request an inspection from LCUB.
- The customer / contractor is responsible for following the SBCCI Standard Gas Code and LCUB’s Gas Inspection Manual. (NOTE: In the event of a conflict between the two, LCUB’s Gas Inspection Manual supersedes SBCCI Standard Gas Codes.
NOTE: All items subject to change