MEET OUR TEAM
Meet some of the outstanding folks behind the scenes at LCUB who work hard to provide all customers the very best service possible.
ADMINISTRATIVE DIVISION
Leon Shields
Leon Shields is the Chief Operating Officer / General Manager, overseeing all operations of Lenoir City Utilities Board, the Tennessee Valley Authority’s 8th largest local power company of the 153 total providers. See full bio…
Direct Line: 865-988-0725
Email: lshields@lcub.com
Mike Hall
Mike Hall is the Vice President of the Electric and Fiber Departments. After a two-year retirement, Mike returned to LCUB to assume his current role. See full bio…
Direct Line: 865-988-0727
Email: mhall@lcub.com
Chad Dotson
Chad Dotson serves as the Vice President of Water, Wastewater, and Natural Gas for LCUB. A graduate of the University of Tennessee, he brings more than 25 years of experience in utility and environmental services. See full bio…
Direct Line: 865-988-0764
Email: cdotson@lcub.com
Phil Pierce
Direct Line: 865-988-0745
Email: ppierce@lcub.com
Courtney Viar
Courtney Viar is the Director of Finance and Administrative Operations, overseeing Finance, Accounting, Budgets, Payroll, Audit, Procurement, Customer Service, Call Center, Collections, Billing, and Human Resources. See full bio…
Direct Line: 865-988-0847
Email: cviar@lcub.com
Lee Hartline
Lee Hartline currently serves as Director of Information Technology and has been at LCUB since 1993. In this role, Lee provides strategic leadership for LCUB’s technology initiatives. See full bio…
Direct Line: 865-988-0861
Email: lhartline@lcub.com
ELECTRIC DIVISION
Adam Duncan
Adam Duncan is the Assistant Vice President of Electric and Fiber, leading LCUB’s electric and fiber infrastructure projects, including line extensions, capital upgrades, relocations, planning, operations, maintenance, and grid modernization. See full bio…
Direct Line: 865-988-0789
Email: aduncan@lcub.com
Jay Hines
Direct Line: 865-988-0730
Email: jhines@lcub.com
Travis Adams
Travis Adams, Manager of Electrical Operations, has been with LCUB for more than 20 years. He began as an Apprecentice Lineman in 2005. See full bio…
Direct Line: 865-988-0742
Email: tadams@lcub.com
WATER / WASTEWATER / NATURAL GAS DIVISION
Daniel Wilkins
Daniel Wilkins serves as the Operations Manager for Water, Wastewater, and Natural Gas at LCUB. See full bio…
Direct Line: 865-988-0800
Email: dwilkins@lcub.com
FIBER DIVISION
William Lepley
Direct Line: 865-988-0777
Email: wlepley@lcub.com
Rachel Pelot
Rachel Pelot is the Broadband Service Delivery Manager, where she oversees the scheduling, installation, and billing of broadband services. See full bio…
Direct Line: 865-988-0711
Email: rpelot@lcub.com
CUSTOMER SERVICE DIVISION
Melissa Hartline
Melissa Hartline serves as the Customer Service Manager, overseeing a team of more than 20 representatives and guiding daily operations with a focus on efficiency, empathy, and customer satisfaction. See full bio…
Direct Line: 865-988-0703
Email: mhartline@lcub.com
Mary Beth Sartin
Mary Beth Sartin, Billing Manager, has been with LCUB for 34 years, serving in positions including Customer Service Representative, Customer Accounts, Staff Accountant, Customer Service Supervisor, and Customer Service Manager. See full bio…
Direct Line: 865-988-0749
Email: msartin@lcub.com
Sandy Shubert
Sandy Shubert is the Supervisor of LCUB’s Customer Service Call Center. She joined LCUB in October 2016 as a Customer Service Representative and, one year later, helped establish the Call Center. See full bio…
Direct Line: 865-988-0783
Email: sshubert@lcub.com
CYBER DIVISION
SYSTEMS CONTROL DIVISION
RISK / SAFETY DIVISION
Chris Smith
Chris Smith is the Chief Information Security Officer (CISO) at LCUB, responsible for cybersecurity strategy and governance, cyber risk management, incident response and recovery, security operations, data center oversight and more. See full bio…
Direct Line: 865-988-0776
Email: csmith@lcub.com
Duane McDaniel
Duane McDaniel, System Control Manager, has been with LCUB for more than 30 years. His experience spans multiple positions including Meter Reader, Warehouseman, and GIS Field Technician. See full bio…
Direct Line: 865-988-0721
Email: dmcdaniel@lcub.com
Chris Clabough
Chris Clabough is the Safety and Risk Manager at LCUB and has been with the utility for 23 years. Chris began his career at LCUB in operations, gaining valuable field experience and an understanding of the utility’s daily operations. See full bio…
Direct Line: 865-988-0865
Email: cclabough@lcub.com
PUBLIC RELATIONS DIVISION
HUMAN RESOURCES DIVISION
SPECIAL PROJECTS DIVISION
Autumn Luna
Autumn Luna serves as a Public Relations Specialist and Public Information Officer (PIO) at LCUB, where she communicates updates, initiatives, and community outreach efforts on behalf of the utility. See full bio…
Direct Line: 865-988-0826
Email: aluna@lcub.com
Saraih Keel
Saraih Keel serves as the Human Resources Specialist at LCUB, applying her associate degree in Business Management to support the company’s workforce and daily operations. See full bio…
Direct Line: 865-988-0824
Email: skeel@lcub.com
Ken Spoon
Direct Line: 865-988-0819
Email: kspoon@lcub.com