Payment Options

Equal Payment Plan

Electronic Funds Transfer Payment Plan

Service Termination Policy

Neighbor Aide Program

Water Policy

A copy of LCUB’s standard construction specifications will be issued to the owner / developer or their designated representative at the time water service is requested.

For residential, commercial, and industrial property developments (where water services are requested), the owner / developer and / or builder will provide to LCUB a set of plans and specifications for the construction of a water distribution system. A registered professional engineer will prepare both a plan and a profile (if required) of the development according to the State of Tennessee Department of Environment and Conservation (TDEC), Division of Water Supply Design Criteria.

Professional Engineers shall submit design drawings meeting LCUB’s checklist requirements. LCUB will make an office and field review of the plans and profile to obtain an operational overview of the system and how actual field conditions may influence maintenance. Any approved plan and profile must be signed by LCUB prior to the engineer submitting the plan and specifications to TDEC Division of Water Pollution Control for approval, prior to starting construction.

New construction, additions, or expansions of a water distribution system require that a LCUB Representative supervise the inspection of construction, testing, and certification of construction. The developer and / or owner are responsible for the cost of the inspection. The testing reports shall be given to LCUB in a written forward to include, but not limited to, the following test results: hydrostatic pressure, bacteria, etc. Record drawings of the completed projected shall be provided to LCUB electronically in Shape File format.

LCUB requires that the owner / developer provide a minimum one year warranty for the new construction and that a warranty inspection be done at the end of this period. All documentation of the warranty inspection must be submitted to LCUB. Upon a successful inspection and all prerequisites have been met, LCUB will accept ownership of the distribution system and all other appurtenances.

During the one year warranty period, LCUB will bill the owner / developer for all repairs resulting from construction standards issues.