Customer Service

Our paramount goal is to provide the highest and most expedient customer service possible. We strive to deliver a prompt response to each and every time you call, write, or visit LCUB.

Learn more about our Outage Management Services HERE

LCUB customer service center 

LCUB offers convenient online access to your account enabling you to view your current utility bill information. You can also see up to twelve months of usage history for each service you receive as well as recent payments and Equal Pay Plan information.

Administrative Offices

Lenoir City Utilities Board
200 Depot Street
Lenoir City, TN 37771

Mailing Address
PO Box 449
Lenoir City, TN 37771 

Customer Service Centers

Lenoir City Center
206 Depot Street
Lenoir City, TN 37771
Hours: Monday - Friday 8:00am - 5:00pm

Farragut Center
136 N. Campbell Station Road
Knoxville, TN 37934
Hours: Monday - Friday 8:00am - 5:00pm

Cedar Bluff Center
501 N. Cedar Bluff Road
Knoxville, TN 37923
Hours: Monday - Friday 8:00am - 5:00pm

Payments Locations

Payments are accepted at any LCUB Customer Service Center and at the following locations:

First National Bank
Dixie Lee Branch
16329 Highway 70E
Lenoir City, TN 37772
Hours: Monday - Thursday 9am - 4pm;
Friday 9am - 6pm

First National Bank
West Knox Branch
10514 Kingston Pike
Knoxville, TN 37922
Hours: Monday - Thursday 9am - 4pm;
Friday 9am - 6pm; Saturday 9am - 12pm

First National Bank
Lenoir City Main Branch
200 East Broadway
Lenoir City, TN 37771
Hours: Monday - Thursday 9am - 4pm;
Friday 9am - 6pm

First National Bank
Highway 321 Branch
257 Medical Park Drive
Knoxville, TN 37772
Hours: Monday - Thursday 9am - 4pm;
Friday 9am - 6pm; Saturday 9am - 12pm

SunTrust Bank
Farragut Branch
11441 Kingston Pike
Knoxville, TN 37934
Hours: Monday - Thursday 9am - 5pm;
Friday 9am - 6pm; Saturday 9am - 1pm