Customer Service

Our paramount goal is to provide the highest and most expedient customer service possible. We strive to deliver a prompt response to each and every time you call, write, or visit LCUB.

Learn more about our Outage Management Services HERE

LCUB customer service center 

LCUB offers convenient online access to your account enabling you to view your current utility bill information. You can also see up to twelve months of usage history for each service you receive as well as recent payments and Equal Pay Plan information.

Administrative Offices

Lenoir City Utilities Board
7698 Creekwood Park Blvd.
Lenoir City, TN 37772

Mailing Address
PO Box 449
Lenoir City, TN 37771 

Customer Service Centers

Lenoir City Center
7698 Creekwood Park Blvd.
Lenoir City, TN 37772
Hours: Mon - Fri 8:00am - 5:00pm

Farragut Center
136 N. Campbell Station Road
Knoxville, TN 37934
Hours: Mon - Fri 8:00am - 5:00pm

Cedar Bluff Center
501 N. Cedar Bluff Road
Knoxville, TN 37923
Hours: Monday - Friday 8:00am - 5:00pm

Payments Locations

Payments are accepted at any LCUB Customer Service Center and at the following locations:

United Community Bank
West Knox Branch
10514 Kingston Pike
Knoxville, TN 37922
Hours: Mon-Thurs 9am - 4pm;
Friday  9am - 6pm; Sat 9am - 12pm

United Community Bank
Highway 321 Branch
257 Medical Park Drive
Lenoir City, TN 37772
Hours: Mon-Thurs  9am - 4pm;
Friday  9am - 6pm; Sat 9am - 12pm